While using RFID, a TikTok user reported receiving a shock after being charged the maximum toll rate. The user was charged RM37.47 for toll instead of a few ringgit.
The individual appeared to have used two distinct payment methods to access and exit a closed highway system.
The uploader argues that the fact that users can only enter and exit the toll using the same method was never revealed. As a result, combining SmartTAG and RFID for toll payments will result in a penalty.
As shown in the video, the RM37.47 transaction was conducted for an entry at Kota Damansara Toll Plaza and users who have been charged must seek a refund from Touch ‘n Go’s website within 30 days. The TikTok video currently has over 129,000 views, 793 shares, and 249 comments.
On the 15th of January, PLUS enabled RFID payments on the North-South Expressway, emphasising that users should use the same payment lane to enter and exit.
This means that if user enters using RFID, user should exit with RFID as well.
Users should not enter through Touch ‘n Go or SmartTAG and then exit using RFID, according to their infographic. SmartTAG users should also avoid using the RFID lane because RFID is solely for RFID-tagged vehicles.