Touch ‘n Go e-wallet app users are reporting receiving a notification on 26 May stating that the company’s NFC-enhanced cards, which were previously sold out, are now available for purchase again via the app while stocks last.
The app also reports high usage, which might be creating delays in completing the purchase request. Customers who get the notification are encouraged to try again later.
Customers may buy the card through the app for RM15, which includes delivery expenses. Users may check their order status using the app after making an order and confirming the purchase.
According to a support page, it may take up to four working days from date of purchase for the card to arrive. It also stated that shipping is currently limited to Peninsular Malaysia.
The new card, which was first introduced last month, features NFC (Near Field Communication) technology, allowing users to reload money directly into it from their Touch ‘n Go ewallet. This capability was not accessible in the previous generation of TNG cards, which could only be reloaded at physical touchpoints, according to the business.
As stated in an FAQ, users can place their enhanced Touch ‘n Go card on the back of their smartphone to top up. Users can also check their card’s balance through the app.
It was then marked as unavailable for purchase on the ewallet, and buyers reported that the card was sold out in real retail locations.
Touch ‘n Go stated in a statement that it expects demand to outstrip supply owing to a global chip deficit.
The company also urged customers to purchase the NFC-enabled cards from official channels after reports emerged of scalpers offering the cards for up to RM90 on ecommerce sites.
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